Shipping & Returns

Delivery methods and times

Afasin works with partner carriers chosen for their reliability, to deliver your order in the best conditions. All timeframes are given in working days from the confirmation of your order.

Mainland France

• Standard delivery: 3 to 5 working days
• Express delivery: 1 to 2 working days
• Pickup point: 3 to 5 working days

French overseas territories (Martinique, Guadeloupe, French Guiana, Réunion, Mayotte…)

• Standard delivery: 7 to 15 working days
• Express delivery: 5 to 7 working days

Europe (Belgium, Switzerland, Luxembourg, Germany, United Kingdom…)

• Standard delivery: 5 to 10 working days

Rest of the world

• International delivery: 10 to 21 working days depending on destination

Delivery charges

Delivery charges are calculated automatically based on your order's total weight, the delivery method chosen and your destination address. They are clearly shown before you confirm payment.

Free delivery from €80 of purchases in mainland France (excluding bulky products).

Order tracking

As soon as your parcel ships, you'll receive an email with your tracking number and a direct link to the carrier's website. You can also track your orders from your customer account on afasin.com.

If you haven't received a tracking number within 72 hours of your order confirmation, contact us at contact@afasin.com.

Receiving your parcel

Upon receipt, we recommend that you:

• Check the outside condition of the parcel before signing
• Open the parcel in the presence of the delivery person if possible
• Immediately report any issue (damaged parcel, missing or broken product) to the carrier and in writing on the delivery note
• Contact us within 48 hours with photos if the product is damaged

Right of withdrawal and returns

In accordance with French and European law, you have 14 calendar days from receipt of your order to exercise your right of withdrawal, without having to justify your decision.

How to make a return

1. Email contact@afasin.com with your order number and the item(s) to return
2. We'll send you return instructions within 48 hours
3. Send back the product(s) in their original packaging, unused and unsealed
4. Keep your proof of postage

Return conditions

• Products must be returned in perfect condition, in their original packaging
• Return shipping costs are borne by the customer, except in the case of a defective product or an error on our part
• Food products, opened cosmetics or personalised products cannot be returned for hygiene reasons

Refunds

Once we've received and checked your return, your refund will be issued within a maximum of 14 days using the same payment method used for your order.

In the case of a defective product or a shipping error on our part, a full refund (product + shipping) will be granted with no return costs.

Contact our delivery team

For any question about your delivery: contact@afasin.com — Response within 24 to 48 working hours.

Last updated: May 2026