Frequently Asked Questions

Orders

How do I place an order on Afasin?

Browse our catalogue, add the products you want to your cart, then follow the checkout steps: enter your address, choose a delivery method and pay securely. You'll receive a confirmation email within minutes.

Can I change or cancel my order?

You can change or cancel your order within 2 hours of confirming it, before it is sent to the seller. After that, contact us quickly at contact@afasin.com — we'll do our best to help.

How do I track my order?

As soon as your order ships, you'll receive an email with your tracking number. You can also view your order history from your customer account.

A product is unavailable, what happens?

If an ordered product turns out to be unavailable, we'll let you know by email within 24 hours and offer a full refund or store credit.

Payment

What payment methods do you accept?

We accept credit/debit cards (Visa, Mastercard, American Express) via Stripe, as well as PayPal. All payments are secured with SSL encryption.

Is my payment secure?

Yes. Afasin never stores any banking data. Transactions are processed directly by Stripe, certified PCI DSS Level 1, the industry's highest security standard.

Can I pay in instalments?

Instalment payments aren't yet available directly on Afasin. We're working on adding this soon.

Can I use a promo code?

Yes! Enter your code in the field provided at checkout. Codes are valid for their stated duration and terms of use.

Delivery

What are the delivery times?

• Mainland France: 3 to 5 working days
• French overseas territories: 7 to 15 working days
• Europe: 5 to 10 working days

Do you deliver internationally?

Yes, we deliver across Europe and to many countries worldwide. Costs and times vary by destination and are calculated automatically at checkout.

Is delivery free?

Delivery is free from €80 of purchases in mainland France. Below that threshold, charges are calculated based on weight and destination.

My parcel is damaged or missing, what should I do?

Report it to the carrier immediately and contact us at contact@afasin.com with photos within 48 hours of receipt. We'll arrange a replacement or refund.

Returns and refunds

Can I return a product?

Yes, you have 14 calendar days from receipt to exercise your right of withdrawal. See our return policy for the full procedure.

Which products can't be returned?

Food products, opened or unsealed cosmetics, and personalised products cannot be returned for hygiene and safety reasons.

When will I be refunded?

Refunds are issued within 14 days of us receiving your return, using the same payment method as your original purchase.

Customer account

Do I need to create an account to order?

No, you can check out as a guest. However, creating an account lets you track your orders, access your order history and enjoy our loyalty programme.

I forgot my password, how do I reset it?

On the sign-in page, click "Forgot password" and follow the instructions sent to your email address.

Selling on Afasin

How do I become a seller on Afasin?

Are you an Afro-Caribbean artisan, producer or entrepreneur? Visit our Sell on Afasin page to find out about our terms and submit your application.

Couldn't find your answer?

Contact our team at contact@afasin.com or by phone on +33 7 44 56 90 94. We reply within 24 to 48 working hours.